About Us

ABOUT US

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OWNERS AND STAFF AT THOMAS' OUTDOOR POWER EQUIPMENT BELIEVE IN PROVIDING QUALITY REPAIRS IN A REASONABLE TIME 


WITH COMPETITIVE PRICING.

  • All Technicians are qualified
  • All Technicians attend Manufacture Updates and Seminars
  • We provide high quality repairs, services and parts at competitive prices
  • All customers are treated the same.  We believe in first come first service basis because everyone needs their equipment in working order as quickly as possible
  • We are an AUTHORIZED warranty repair center for many brands of equipment
  • We provide service and repair on many brands and types of equipment


 

TYPES OF EQUIPMENT WE WORK ON BUT not limited to:

  • RIDING MOWERS
  • PUSH/SELF PROPEL MOWERS
  • WEEDEATERS/TRIMMERS
  • EDGERS
  • GENERATORS (GAS/DIESEL)
  • PORTABLE​ AIR COMPRESSORS
  • CHAINSAWS
  • POLE SAWS
  • BLOWERS
  • PUMPS
  • PRESSURE WASHERS (INCLUDING THE PUMPS)
  • AUGERS
  • CHIPPER/SHREDDERS
  • LOG SPLITTERS
  • UTV's (GAS/DIESEL...SUCH AS GATOR, MULE, ETC)
  • GOLF CARS (GAS/ELECTRIC)
  • WICK & JET HEATERS (Kerosene/Multi-Fuel)

WHAT YOU SHOULD KNOW

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ETHANOL

Ethanol is causing fuel system damage

Ethanol damage is NOT covered by any warranty

Best recommendation, use NON-ethanol fuel or use ethanol fuel treatment


WATER

Water in fuel will cause the motor not to run properly, if at all


Water will also cause internal damage to carburetor components

Water can come directly from a fuel pump at the gas station

Ethanol separation can cause water in the fuel


Best recommendation, keep your fuel checked

use fuel treatment that works for ethanol and has a water disbursement


Water damage is NOT covered by any warranty


WARRANTY


If you feel you have a repair that should be covered by warranty, YOU MUST PROVIDE us with a form of Proof of Purchase - This is a manufacturer REQUIREMENT for warranty coverage CONSIDERATION by the manufacturer. We do not make the final decision on warranty, the manufacturer does.

REMEMBER

Warranty is against DEFECTS in material and workmanship ONLY.

Maintenance or fuel related issues or damaged caused during use are NOT warranty issues, this is according to manufacturer warranty terms which can be found in your owner's manual.


RECOMMENDATIONS

For Operation of Equipment

ALWAYS Check Oil BEFORE starting motor

   *  Never mow wet grass

              Wet grass will stick to your mower deck and cause premature rusting of the deck and damage to the deck components, which will not be covered by warranty.

   *  Keep mower decks cleaned off to prevent damages or premature wear to deck components

   *  On equipment with pneumatic tires - keep the air pressure checked  - most riding mowers need 15psi or 20psi in each tire

           Uneven air pressure will cause mowers to cut unevenly

   *  Keep corrosion off the battery terminals

           Clean terminals with a wire brush and spray with penetrating oil (such as PB Blaster or WD-40)

   *  NEVER jump start your mower battery with an automobile

           Jump starting can dmage your mower battery and can cause damage to the charging system on your motor

   *  Due to ethanol in the fuels...Run your equipment a minimum of ONCE A MONTH to keep the fuel from breaking down

   *  We highly recommend the use of an ethanol treatment with fuel stabilizer - but you STILL NEED to run the equipment to prevent sediment build up in the carburetors

   *  ALL air cooled motors should be allowed to run at an idle to cool down at least 60-90 seconds and then shut off at an idle---this will prevent most back fires---back fires cause muffler expansion and internal baffles loosen and the muffler then does not provide the necessary back pressure to the motor which can cause engine damage


ASSISTANCE


If you have purchased equipment and need help with assembly or knowledge on proper and safe operation....

     CONTACT US (910) 324-7580 or thomasope.nc@gmail.com

OR stop by our shop during business hours

If you need assistance on deciding what equipment to purchase for your specific needs...

     CONTACT US (910) 324-7580 or thomasope.nc@gmail.com

OR stop by our shop during business hours

COUPON

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$5.00 off

LABOR


When presented at time of equipment drop off,

You will received $5.00 off the final labor charge for any NON-warranty service or repair.

One discount per piece of equipment.


THOMAS'

Outdoor Power Equipment

6191 Gum Branch Rd

Jacksonville, NC 28540

(910) 324-7580


(NO CASH VALUE)

Contact Us

COME VISIT US

We look forward to helping you with your parts and repair needs

THOMAS' Outdoor Power Equipment

6191 Gum Branch Road, Jacksonville, North Carolina 28540, United States

PHONE (910) 324-7580 FAX (910) 324-1685 EMAIL thomasope.nc@gmail.com

Hours

Hours are subject to change without notice.

Saturday hours are SEASONAL